Stay: 23-26 December 2016 (3 nights)
Booked by: Direct booking
Paid: QAR 1850 (3 nights, with breakfast for 3 persons with extra bed)
Room: 103
Booked this hotel for my family visit to Qatar.
The hotel concept was magnificent, a collection of 8 boutique hotels (buildings) inside the great Souq Wakif, Qatar number one tourist spot, nearby the other biggest tourist spots like Corniche and Museum of Islamic Arts.
The design of each hotel was nice too, they were boutique hotels anyway.
However, the above might be the only good things about this hotel.
What I didn't like:
- The reservation team, namely Hassan and Hany. Their responses were not timely, their follow-ups were bad and many emails were not responded. I requested also them to arrange the visa for my family, but they informed the visa was rejected just one day after application without further information.
- The receptionist, namely Sameer. He insisted my booking was a room for 3 persons without extra bed. I had to argue with him, telling him how come he asked us to sleep in a double bed room for 3 persons without an extra bed, before finally he called the hotel reservation team and got the correct info that my booking was with extra bed. Even after the confirmation, he informed us that no extra bed was available, all was booked long time ago. I told him that I booked the extra bed 2 months before. Finally another hotel staff, not wearing jacket suit like Sameer, informed me that he would arrange an extra bed from other building.
All 3 staffs mentioned above were proud Arabic who didn't know to work in hospitality.
- The room was small, comparatively small, considering the room price.
- The swimming pool was small, the gym, though large, was not well equipped. The jacuzzi had to be operated myself (was no water).
What was nice:
- The other staff like the room boys. They were of South Indians, friendly and better educated in serving guests than above mentioned 3 Arabic staff.
Booked by: Direct booking
Paid: QAR 1850 (3 nights, with breakfast for 3 persons with extra bed)
Room: 103
Booked this hotel for my family visit to Qatar.
The hotel concept was magnificent, a collection of 8 boutique hotels (buildings) inside the great Souq Wakif, Qatar number one tourist spot, nearby the other biggest tourist spots like Corniche and Museum of Islamic Arts.
The design of each hotel was nice too, they were boutique hotels anyway.
However, the above might be the only good things about this hotel.
What I didn't like:
- The reservation team, namely Hassan and Hany. Their responses were not timely, their follow-ups were bad and many emails were not responded. I requested also them to arrange the visa for my family, but they informed the visa was rejected just one day after application without further information.
- The receptionist, namely Sameer. He insisted my booking was a room for 3 persons without extra bed. I had to argue with him, telling him how come he asked us to sleep in a double bed room for 3 persons without an extra bed, before finally he called the hotel reservation team and got the correct info that my booking was with extra bed. Even after the confirmation, he informed us that no extra bed was available, all was booked long time ago. I told him that I booked the extra bed 2 months before. Finally another hotel staff, not wearing jacket suit like Sameer, informed me that he would arrange an extra bed from other building.
All 3 staffs mentioned above were proud Arabic who didn't know to work in hospitality.
- The room was small, comparatively small, considering the room price.
- The swimming pool was small, the gym, though large, was not well equipped. The jacuzzi had to be operated myself (was no water).
What was nice:
- The other staff like the room boys. They were of South Indians, friendly and better educated in serving guests than above mentioned 3 Arabic staff.
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